Before the foster is paid out
If you made a mistake, email hello@howlback.app within 7 days of your payment with the email you used at checkout. If the money hasn’t been paid out to the foster yet, we’ll refund the full amount, including the Howlback fee.
After the foster is paid out
Once a foster has been paid back, chip-ins are usually final.
Fake or altered receipts
If we find that a receipt was fake, altered, or already paid back somewhere else, we’ll refund supporters for that receipt, including the fee, as far as we’re able to recover the money.
Charges you don’t recognize
Email us first at hello@howlback.app. We’ll look into it right away.
Refunds go back to the original card and usually show up within 5 to 10 business days.